MeeBay Forum » Customer Service

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Hey myself Mike Alston. I am really thankful to the online Logo Design Johannesburg which gave me a best possible website design. I am really happy with the outcome of the Website design Pretoria.

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When I am referred to the customer service department of a large company I let out a big groan. The dreaded customer service department is often a clearing house for questions and complaints. This is a typical telephone conversation I have had with a one of these departments:


Ring Ring. Recorded message: "We are sorry but all our representatives are busy right now. You are held in a queue...." you know the rest. Mozart Jupiter Symphony. The "held in queue" message and Mozart cycle many times as 2 minutes pass, then 3, 4 until Cheap Robert Horry Jersey , after 6 minutes a female voice says:


"Thank you for calling customer service. What is you customer number?". Now what kind of state will a typical caller be in at this point in time? I mean what are customers expected to do perched on the end of a telephone line for 6 minutes. File their nails? Read the paper? We are all different. Some of us will calmly accept these things and wait. Others build up a head of steam. A small puff of steam after a couple minutes turns into a sauna at 4 minutes and into an inferno by 6 minutes. I am in this latter camp.


So by now my original enquiry has taken second place as I object to my life being wasted in this way.


Me: I would like to complain....
Customer Service [Interrupts]: What is your customer number, sir
Me: I have had to wait on the line for 6 minutes and I would like to complain about it
Customer Service: I am sorry about that, sir. What is your customer number?


I am now more incensed because I can tell that this person is not sorry at all. Why should she feel my pain? She doesn't know me. I am just a number to her and she is more interested in getting this number than even knowing my name. It would not be natural for her to feel real sorrow for me. No, she says she is sorry, but she plainly is not. This would not normally be a big deal Cheap Clyde Drexler Jersey , but remember that my head of steam is starting to spew out of my ears and I am getting very edgy.


Me: I want you to reimburse the cost of this telephone call. Why have you left me on hold for so long?
Customer Service: We have been very busy
Me: But why should that be my problem?
Customer Service: We are a very large company with a lot of customers and you need to wait your turn


And that's another thing. Customer service staff who tell me what I need to do all the time. I digress...


Me: If you are so successful, why don't you take on more staff to answer the telephone?
Customer Service: Sir, I need your customer number to process your complaint.


Now, the next bit is the body blow, the killer word that stops most customer service personnel in their tracks. And the word is: WHY.


Me: Why?
[Pause] Customer Service: That is the procedure Cheap Steve Francis Jersey , sir.
Me: Well that is not MY procedure.
Customer Service: I am sorry sir but I cannot....
Me: [Interrupts]: Who is in charge of writing the procedure?
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